Article courtesy of Richard DeVayne | September 15, 2014 | Wcnc.com | Shared as educational material
CHARLOTTE, N.C. — Residents in Matthews, Mint Hill and parts of southeast Mecklenburg County are experiencing low water pressure or no water at all Monday morning, according to CMUD officials.
CMUD noticed a problem Sunday and have been working to find the source of the issue since then.
CMUD and Charlotte Fire Department officials suspect the source of the issue is an unidentified water main break or a water main valve issue. Crews have been searching parts of the water distribution system throughout the night and monitoring water demand.
The affected area of concern lies within and up to one-fourth of the countywide service area – roughly east of Monroe Road and south of Sharon Amity and Old Concord Road, CMUD said. But as of 5:30 p.m., they had only received about 27 calls reporting low water pressure.
“We have been working all through the night to find the problem, however, we have stabilized the pressure,” said CMUD director Barry Gaullet.
Citizens who experience low or no pressure are asked to notify CharMeck 311 (dial 311 or 704-336-7600) as soon as possible, and are asked to remain patient as the City continues to search for the source of the problem.
“We are working very hard to locate the problem and when we find it, we will be able to better know how long it will take to fix,” Gaullet said.